What services are provided by the Gouman Hotels?
The Gouman Hotels is a group of London hotels with varying identities and styles. Each of the hotels prides themselves for providing great comfort and excellent service to their guests. The hotels are perfect for vacations, events and meetings. Each hotel also has excellent amenities that would make your stay memorable.
What hotels are part of the Gouman Group?
The online site (http://www.guoman.com/en) provides access to the best hotel deals for the following hotels:
“The Cumberland Hotel”
“The Tower Hotel”
“The Royal Horseguards Hotel”
“The Charing Cross Hotel”
“The Grosvenor Hotel”
How do I make my reservations and bookings?
An easy to use Hotel searcher is made available at the Gouman Hotels website. Simply choose a city, a hotel and the type of service you require and you will be given the best offers and deals. Guests have the option to book in advance or upon arrival, but you must bear in mind that rooms may no longer be available if not reserved or booked early.
What modes of payment are accepted by the Gouman Hotels?
The Gouman Hotels will require you to present a credit or debit card at the time of booking. This guarantees your reservation. Depending on your arrangement, a deposit (or full payment) may be required in advance. Major credit cards such as American Express, MasterCard, Diners, JCB and Visa are honored. Debit cards such as Visa Delta and Visa Electron are also accepted. The remaining balance will be settled upon departure or check out from the hotel.
Is it possible to make changes in the booking details?
Changes in booking details will depend on the terms and conditions accepted at the time of reservation. If the booking allows for changes, the revisions will be subject to the availability of the room or room type. Rate changes may also be applied at the discretion of the hotel.
What is the standard check in and check out time?
Guests are allowed to check in from 3PM onwards. Rooms that have been securely reserved will be held until noon of the following day. Rooms that have not been secured with a credit or debit card will be held only until 4PM of the scheduled arrival time. Guests can notify the hotel in case of late arrivals.
Guests will be asked to vacate the rooms by 12 noon on the departure date. Late checkouts may be allowed subject to room availability. Extra charges may be applied.
How can I reach customer care?
The Gouman Hotel may be reached via an online correspondence form (http://www.guoman.com/en/group/contact_us/index.html). A dedicated group will review the feedback and will respond in the soonest time possible. You can also reach customer care about inquiries on bookings made through the website. The numbers are 0871 376 9099 (for UK) or +44 845 305 8379 (for International clients).